Will someone answer the phone when I call ArborTech or will I need to leave a message?
A live person in our office will answer your call. We will help you with any questions you may have and are here to schedule appointments and take credit card payments. If you get our voice mail, we are on our lines with other customers. Please feel free to leave a message and we will return your message promptly. Our office hours are Monday - Friday, 9am - 3 pm.
Can you give me an idea of what it would cost “ballpark” to take down a tree?
No, every tree removal is unique and we need to do a site visit in order to provide an estimate.
Do I need to make an appointment for an estimate or can someone just drive by and then let me know the cost?
If it is a single tree removal, no. However we do prefer to have homeowner present to discuss their goals and allow the Arborist to come up with a plan. This also gives us the opportunity to discuss how work will be done, for example where tree removal equipment will go or where septic or pipes are located in yard if applicable.
Do we schedule appointments or work on the weekends?
No, we do however accommodate with early morning and late appointments Monday thru Friday. We do respond to emergency calls 24/7.
Are you insured?
Yes, we are insured. Certificates of Insurance (COI) are available upon request. Our insurance agent will email or mail directly to you. The certificate will have your name and address and includes our general liability, workman’s compensation and auto policy.
Do you accept credit cards?
Yes, we do accept credit cards. Please call the office for details.
Do I have to be home when the work is being done?
No, you do not need to be home.
Can I come look at your mulch and pick up a sample?
We welcome customers to visit our yard at 23 Paridon Street, Springfield. Check seasonal yard hours.
Do you spread mulch?
No, we do not spread mulch, but would be happy to refer you to a trusted landscaper.
How much mulch do I need?
We have a calculator on our website to assist you in figuring out how much mulch you need.
Can I order mulch online for delivery?
Yes, we have easy ordering for mulch delivery on our website.
How large/how much wood is in a cord of firewood?
A cord of firewood measures 4ft x 4ft x 8ft stacked equally 128 cubic feet. (If you lay down a sheet of plywood and stack 4ft high covering the entire sheet of plywood.)
Do you sell firewood logs?
Yes, we do sell green log length. The lengths are between 8ft to 20 ft and it comes on a very heavy 14 wheel log truck which requires solid ground and access to maneuver the log truck. Price varies on diameter of wood and delivery distance. There is approximately 6-7 cords in a log length delivery. Logs are delivered as is, left in a pile. The customer is responsible for cutting/splitting logs themselves.